Low Income Covid-19 Water Bill Assistance Relief Programs

Azusa Light & Water’s Low Income COVID-19 Water Bill Assistance Relief Program provides financial assistance to residential customers facing a temporary financial hardship due to COVID-19. Eligible customers who are unable to pay the water portion of their utility bill due to COVID-19 may receive a one-time bill credit in the amount of $100.00 per household.

COVID-19 WATER BILL ASSISTANCE RELIEF PROGRAM APPLICATION QUALIFICATIONS

Account Holder

The applicant must be the current account holder for the water services provided by Azusa Light & Water and must dwell and claim the residential premise as a primary residence. If the program applicant is not the account holder and/or does not reside in the premise, the account does not meet the program requirements and will not be considered for the COVID-19 Water Bill Assistance Program.

Unemployment Status

The applicant must be unemployed as a result of COVID-19 and have been awarded Unemployment Insurance from the California Employment Development Department (EDD) for a duration of time beyond November 1, 2020. The applicant must provide documentation from the California Employment Development Department showing the same name and address this is reflected on the Azusa Light & Water billing statement. Acceptable documentation will include the following: Unemployment Insurance Award Letter and the most recent Unemployment Benefit Certification from EDD.

COVID-19 WATER BILL ASSISTANCE RELIEF PROGRAM APPLICATION GUIDELINES

*Eligibility requirements for this program are provided below:

A one-time bill credit in the amount of $100.00 will be applied to the water service balance on the Azusa Light & Water billing statement. A payment arrangement will be required to amortize any and/or all past due amounts prior to receiving the one-time bill credit. 

Program funds are limited and all applications for the one-time water bill credit assistance are on a first-come, first-served basis. The program is subject to change or cancel without notice.

To apply for the COVID-19 Water Bill Assistance Relief Program, applicants must meet the following conditions in order to qualify for the assistance program:

1)    The Azusa Light & Water account holder must dwell and claim the residential premise as a primary residence and complete the application.
2)    Must be qualified for Unemployment Insurance beyond November 1, 2020.
3)    The Azusa Light & Water account must have an active water service in the same name of the Unemployment Insurance documentation.
4)    If there is a past due amount for the ALW account an Installment Agreement to amortize the past due balance must be submitted prior to the approval and issuance of the one-time bill credit.
5)    AMI meter(s) must be installed at the property at the time that this request is submitted.


How to apply for the COVID-19 Water Bill Assistance Relief Program

At this time, the application process is only available online. 

To submit the application for Azusa Light & Water’s COVID-19 Water Bill Assistance Relief Program please click on the application icon below.  

Once the application is submitted please allow 4 to 6 weeks to process the program application. If the application is approved please allow an additional one to two billing statements for the exemption to reflect on the ALW billing statement.


COVID_19 Water Bill app Opens in new window