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1. When do the automatic payments start?

Within 30 days after we receive your completed application you will be enrolled in the E-Z Pay Direct Debit Program.

2. Once enrolled, how do I change information on my E-Z Pay Direct Debit enrollment?

Notify Azusa Light & Water at (626) 812-5225 of changes in your bank or account information, address, etc. Inaccurate information may result in payments being refused by your financial institution.

Azusa Light & Water will not be responsible for delays or losses that result from inaccurate information of failure to provide us with timely notification of changes.

3. What happens in the event of a rejected payment?

Customers whose E-Z Pay Direct Debit Payments are refused by the bank will be subject to normal delinquent account processes and fees. Allowances for documented bank errors will be at the discretion of Azusa Light & Water.

Customers will be automatically terminated from the E-Z Pay Direct Debit Plan on the second occurrence of a returned payment unless documented in writing as a bank error.

4. How do I cancel the E-Z Payment Plan?

You may cancel your participation at any time by calling Azusa Light & Water at (626) 812-5225. Termination will become effective within 10 business days after we receive your notification.